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Making a Complaint

We have procedures in place for dealing with complaints. Whilst we are firmly committed to providing you with a high level of service, if something goes wrong, we will assist you to resolve the issue. If you have any concerns in relation to your investment in any of the Schemes, please contact us by email (info@australianfiduciaries.com) or post.

If the matter is not resolved to your satisfaction within 30 days, you can refer your complaint to the independent complaints resolution body, the Australian Financial Complaints Authority (AFCA).

AFCA’s details are as follows:

  • Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
  • Email: info@afca.org.au
  • Phone: 1800 931 678
  • Website: www.afca.org.au
Note that AFCA is not available to wholesale investors.

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Address

c/o Source Governanance Pty Ltd
Level 37, 180 George St,
Sydney NSW 2000

Disclaimer

© 2022 This website and the information contained in it has been issued by Australian Fiduciaries Limited ABN 22 601 228 844 (AFL), the holder of AFS Licence number 465658. Before making a decision to invest in a financial product or continue to hold an investment, investors should carefully review the Product Disclosure Statement (PDS) or Information Memorandum (IM), as applicable, consider whether the investment is appropriate to their needs, objectives and circumstances and seek independent expert advice, if necessary. There is a risk that you may lose some or all of your capital and/or a reduction or cessation of distributions. The investment is not a bank deposit. Withdrawal rights are subject to liquidity and may be delayed or suspended. The performance of the funds, the repayment of capital or of any particular rate of return is not guaranteed. The past performance of any investment is not a reliable indicator of future performance.

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